Privacy Policy

1. Introduction

Welcome to PanditConnect ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Google account information (when signing in with Google)
• Payment information (processed securely through third-party providers)
• Booking details and preferences
• Family members' names for sankalp purposes

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our puja booking services
• To process bookings and payments
• To communicate with you about your bookings
• To match you with appropriate pandits
• To conduct pujas with your personal sankalp
• To improve our services and user experience
• To send you important updates and notifications
• To comply with legal obligations

4. Third-Party Services

We work with trusted third-party services to provide our platform:

• Google (Authentication): For secure sign-in services
• Supabase: For user authentication and data storage
• Zoho Bigin: For customer relationship management
• Payment Processors: For secure payment processing
• Cloud Hosting: For reliable service delivery

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are typically retained for 7 years for tax and legal compliance purposes.

7. Your Rights (India Data Protection)

Under Indian data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.